TRADEMZANSI
BUY. SELL. TRADE. PROCURE.
CANCELLATION & REFUND POLICY
Last Updated: September 2026
This Cancellation & Refund Policy explains how cancellations, subscription renewals, refund requests and applicable refunds are handled for TradeMzansi paid services. This policy should be read together with the TradeMzansi Terms & Conditions.
1. Scope of This Policy
This policy applies to paid TradeMzansi services, including subscription plans, paid listings, promotional services and other paid digital services offered directly by TradeMzansi.
Where a product or service is supplied by an independent seller, vendor, business or service provider, the terms applicable to that transaction may be determined by the relevant seller or provider unless TradeMzansi expressly states otherwise.
2. Subscription Plans
TradeMzansi may offer subscription plans that provide access to additional marketplace features, business listings, promotional opportunities, visibility tools or other platform benefits.
The applicable price, billing period and features will be displayed before a user completes a subscription.
3. Recurring Subscription Payments
Where a subscription is presented as a recurring subscription, the subscription may automatically renew at the end of each billing period until it is cancelled.
The payment method associated with the subscription may be charged for each renewal in accordance with the selected subscription plan.
By starting a recurring subscription, you authorise the applicable payment provider to process recurring payments according to the subscription terms presented at checkout.
4. How to Cancel a Subscription
Users may cancel a TradeMzansi subscription using the cancellation method made available through their account or by contacting TradeMzansi through the official contact details published on the website.
A cancellation request should include sufficient information for TradeMzansi to identify the relevant account or subscription.
Unless otherwise stated at checkout, cancellation will prevent future renewal of the subscription. The exact timing of cancellation and access to subscription features may depend on the applicable plan and billing arrangement.
5. Cancellation Before Renewal
Users are encouraged to cancel recurring subscriptions before the next scheduled billing date if they do not wish to be charged for another billing period.
A cancellation made after a renewal payment has already been processed may be treated as a request for a refund and will be considered in accordance with this policy and applicable law.
6. Refunds for Subscription Services
Because TradeMzansi subscriptions provide access to digital platform features and services, subscription payments are generally not refundable merely because a user chooses not to use the service during the relevant billing period.
However, TradeMzansi may consider refund requests in circumstances such as duplicate charges, payments made in error, technical issues that materially prevent delivery of the purchased service, or where a refund is required by applicable law.
7. Duplicate or Incorrect Payments
If you believe you have been charged more than once for the same TradeMzansi subscription or paid an incorrect amount because of a processing or billing error, contact TradeMzansi as soon as reasonably possible.
We may investigate the relevant payment records and, where a duplicate or billing error is confirmed, arrange an appropriate correction or refund.
8. Failed or Declined Payments
If a recurring payment fails or is declined, TradeMzansi may restrict or suspend access to subscription features until the outstanding payment is successfully processed.
Additional payment attempts may be handled by the applicable payment provider in accordance with the subscription arrangement.
9. Marketplace Purchases
Where a buyer purchases goods or services directly from an independent seller or vendor, cancellation and refund arrangements may be governed by the seller’s applicable terms and the agreement between the buyer and seller.
TradeMzansi is not automatically responsible for refunds relating to transactions between independent marketplace users unless TradeMzansi expressly handled the transaction or has a separate refund obligation.
10. Seller Responsibilities
Sellers and vendors are responsible for clearly communicating any applicable cancellation, return or refund terms relating to their own products or services.
Sellers must comply with applicable consumer-protection and other legal requirements.
11. Procurement Services
Procurement requests and supplier introductions do not automatically create a completed purchase.
Where TradeMzansi provides a paid procurement or sourcing service, any cancellation or refund terms applicable to that service may depend on whether work has already commenced, costs have already been incurred, or a service has already been delivered.
Any specific procurement service terms presented to the customer at the time of purchase will apply where they differ from this general policy.
12. Promotional and Listing Services
Where a user purchases a paid listing, advertising placement or promotional service, cancellation and refund eligibility may depend on whether the service has already been published, delivered or commenced.
A request to remove a listing or advertisement does not automatically create an entitlement to a refund for services already delivered.
13. Refund Processing
Where a refund is approved, it will normally be processed through the payment method or payment provider used for the original transaction, where technically and operationally possible.
The time required for a refund to appear in a customer’s account may depend on the payment provider or financial institution.
14. Chargebacks and Payment Disputes
Customers are encouraged to contact TradeMzansi first where there is a billing concern or suspected payment error.
Nothing in this policy prevents a customer from exercising any rights available under applicable law or through their payment provider.
15. Cancellation by TradeMzansi
TradeMzansi may suspend or terminate a subscription or paid service where a user breaches the Terms & Conditions, engages in fraudulent or unlawful activity, abuses the platform, or where continued provision of the service is reasonably necessary to protect the platform or its users.
Where appropriate and legally required, TradeMzansi may provide notice regarding suspension or termination.
16. Changes to Subscription Services
TradeMzansi may change, discontinue or modify subscription plans, features or pricing from time to time.
Where a change materially affects an existing recurring subscription, TradeMzansi will provide notice where required by applicable law or the applicable subscription terms.
17. Consumer Rights
Nothing in this policy is intended to remove, restrict or waive any consumer right or protection that applies to a customer under applicable South African law.
Where a statutory right to cancel, return or obtain a refund applies, that right will continue to apply notwithstanding this policy.
18. How to Request a Refund
To request a refund, contact TradeMzansi using the official contact details published on the website.
Please provide:
- Your name and account details.
- The relevant subscription, order or service.
- The date and amount of the payment.
- The reason for the refund request.
- Any relevant payment or transaction reference.
TradeMzansi may request additional information reasonably necessary to investigate the request.
19. Refund Review
Each refund request will be reviewed according to the circumstances of the transaction, the applicable service terms and applicable law.
Approval of one refund request does not automatically create an entitlement to a refund in unrelated circumstances.
20. Contact Us
For cancellation, subscription or refund questions, please contact TradeMzansi using the official contact details published on our website.
TradeMzansi
Website: TradeMzansi.com
Email: [Insert official TradeMzansi email]
Contact: [Insert official contact details]
21. Changes to This Policy
TradeMzansi may update this Cancellation & Refund Policy from time to time to reflect changes in our services, payment arrangements, business practices or legal requirements.
The updated version will be published on the website with a revised ‘Last Updated’ date.
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